How do I make a screenshot on PC?
If you contact SSL technical support you may be asked to provide a screenshot, i.e. a picture of what you see on your computer screen. While making screenshots is a usual procedure for many computer users, not everyone is familiar with it.
Here are guidelines on how to make screenshots on PC:
Standard PC keyboards feature a key named “Print Screen”, or similar; it may be abbreviated as “PrntScrn”, “Prt Scr”, or translated to your language (for instance “Impécran” for “impression écran” on a French keyboard).
First, ensure that the needed information is displayed on the screen. It may be an error message, a software configuration that you need to show us, etc.
Then, press the Print Screen key. This will store an image of whatever is displayed on the screen in the “clipboard”, a temporary memory area.
Next, launch a graphics program such as Paint which is included as standard with Windows as an accessory.
Create a document in the graphics program (unless a blank document is already open by default, in which case proceed to the next step).
Paste the image from the clipboard memory into the blank document. This can be done by using the Ctrl+V key combination (press and hold down the Ctrl key, then press V).
You should then see the desired picture in the document.
Save the document as a graphic file, such as a JPEG (.jpg extension) or bitmap (.bmp extension). Typically, saving is done by clicking “Save as” in the graphic application’s File menu. Using “Save as” allows you to give the file a name and to choose a location to save it.
The file can now be uploaded as an attachment to a tech support incident.
Please note that file attachments will not reach us if you update a tech support incident by replying to an email from SSL tech support. In order to attach a file to an incident you should log-in to tech support via the SSL website and update the incident via the “My Stuff” tab, where all your tech support incidents are listed.
If you contact SSL technical support you may be asked to provide a screenshot, i.e. a picture of what you see on your computer screen. While making screenshots is a usual procedure for many computer users, not everyone is familiar with it.
Here are guidelines on how to make screenshots on PC:
Standard PC keyboards feature a key named “Print Screen”, or similar; it may be abbreviated as “PrntScrn”, “Prt Scr”, or translated to your language (for instance “Impécran” for “impression écran” on a French keyboard).
First, ensure that the needed information is displayed on the screen. It may be an error message, a software configuration that you need to show us, etc.
Then, press the Print Screen key. This will store an image of whatever is displayed on the screen in the “clipboard”, a temporary memory area.
Next, launch a graphics program such as Paint which is included as standard with Windows as an accessory.
Create a document in the graphics program (unless a blank document is already open by default, in which case proceed to the next step).
Paste the image from the clipboard memory into the blank document. This can be done by using the Ctrl+V key combination (press and hold down the Ctrl key, then press V).
You should then see the desired picture in the document.
Save the document as a graphic file, such as a JPEG (.jpg extension) or bitmap (.bmp extension). Typically, saving is done by clicking “Save as” in the graphic application’s File menu. Using “Save as” allows you to give the file a name and to choose a location to save it.
The file can now be uploaded as an attachment to a tech support incident.
Please note that file attachments will not reach us if you update a tech support incident by replying to an email from SSL tech support. In order to attach a file to an incident you should log-in to tech support via the SSL website and update the incident via the “My Stuff” tab, where all your tech support incidents are listed.