It is important that our support team get as much information as possible about the system / environment you are using the SSL equipment in.
This information may include:
- Computer software version.
- Computer hardware.
- DAW software and full version.
- SSL device software/hardware version.
- Audio interfaces and version.
- Other external equipment.
- System setup (buffer size)
- Cable connections
- Environmental conditions (where the unit is kept).
The more information you can send to us the quicker we will be able to find an answer to your question.