There are two reasons why you may not see a license in your account:
- If you purchased your plugins before the new account portal (Summer 2021), see Where can I find my purchased plug-ins?
- If you have just purchased a new plugin see below:
If you have just purchased an SSL plug-in and do not see a license deposited in your account, the reason is most likely that you filled the order form with your email address instead of your active iLok ID before pressing REVIEW ORDER.
To correct this, please submit a ticket with a screenshot of your iLok License Manager with Change iLok account as the subject.